Recent surveys  of Manuacturers, Wholesale/Retail, and Service Providers have shown that 85% of these companies lease equipment instead of buying, and 89% of them would choose to lease again; choosing leasing as the best financing option. The reasons were improved cash flow, dollar value, maintenance cost options, tax benefits, the ease and convenience and flexibility leasing provides, and gaining the latest technology.

There is a saying :
    "It is far easier to leave angry words unspoken, than to mend the 
                                   heart those words have broken."

There is a fact:

• It is 6-7 times more expensive to gain a new customer than to sell to a current one. 

Your customers are your most important asset.  How you, and any company associated with you, treats them will determine their loyalty and longevity.   It is disturbing to lose a customer because of your own actions, but it is agonizing if the loss was due to the actions of your leasing partner. 
. 

• 65% of customers moved their business elsewhere because of a bad service experience.
• 27% stated that once they changed they would not go back to the business that slighted them.

It is beneficial for us at Active Capital, but still a sad statement of affairs, that we have previous leasing customers, who have used another leasing company,  returning to use us once again as their lease provider, because of poor customer service and exhorbitant hidden fees by the other company. 

In a customer's mind, you (the vendor) and the leasing company, are often seen as one entity.  You do not want to be the "baby thrown out with the bathwater" because of distasteful treatment from the leasing company. The absolute truth is that we have never lost a customer or a vendor for these reasons.

• 78% of customers surveyed said that they would be most likely to increase their business on the basis of consistently excellent service
• a 5% increase in customer retention can increase profits anywhere from 25%-95%
  

As a vendor you get the same courteous and prompt service as our leasing customers. Vendor payments are over-nighted same day as Proof of Acceptance is signed and returned to us. 

We welcome new vendor partners with similar business ethics that we can recommend to our customers.  
If you would like to have Active Capital as a leasing partner, contact us:
                                      (516) 670-0100